Terms and Conditions
A Saraphina full board cruise includes accommodation for 6 nights with breakfast, lunch or dinner each day whilst onboard. The remaining meals are to be taken ashore at our expense. Specially selected wines are provided with meals onboard and there is a well appointed bar. The cruise also includes chauffeured and guided excursions, use of bicycles, and transfers between the Saraphina and the nominated meeting place.
Not included are airfares and transport to the nominated meeting place, personal holiday/travel insurance, special excursions and activities not discussed at time of booking.
A deposit of 30% is required to confirm charter booking. Receipt of deposit is taken as acceptance of our terms and conditions. The balance is due 90 days prior to the start date of the cruise. Should the booking be made less than 90 days prior to the charter, the full balance will be due upon confirmation of the cruise. Cruise rates are quoted in Euros and US Dollars. Payments should be made in Euros or US Dollars by bank transfer. Should the balance not be received 90 days before the charter, the booking is taken as cancelled and the deposit forfeited. You may cancel the charter at any time. Notice of cancellation must be received in writing (by email or post) and is valid upon receipt. If cancellation is received more than 90 days prior to the charter, then the deposit will be retained. Cancellations received within 90 days of the start of the cruise are subject to forfeiture of the entire cost. There will be no refunds made for days missed on the cruise.
Changes in the cruising route may occur due to unexpected circumstances, such as weather, lock closures and repairs, unusually high or low water levels and other circumstances beyond our control. We reserve the right to alter the cruise route and excursions accordingly. Any such changes cannot be accepted as a reason for cruise cancellation. Failure to navigate due to lock closures, water level, weather or problems with the barge itself is not considered as a cancelled cruise. Alternative and equally agreeable routes / excursions will be chosen where possible. Should Saraphina not be available for the dates reserved, or if the owners for circumstances beyond their control cancel the your stay on the barge, all sums received will be returned in full, and guest shall have no claim against the owners or barge. Sums will be prorated should only a portion of the trip be cancelled.
Onboard Saraphina, we provide a safe and comfortable cruise. By booking a cruise aboard Saraphina, guests recognise and accept the existence of hazards inherent in traveling aboard the barge, it's vehicles and related excursions. These include, but are not limited to, slipping, tripping and falling or injuries resulting from collision. The barge and its owners assume no responsibility or liability for a guest's illness, injury, death or loss or damage of personal items whilst aboard the barge, its vehicles (including bicycles) however caused, except that we do not exclude or limit any liability for death or personal injury which arises as a result of our negligence.
Insurance against personal accident, injury or illness, loss or damage to personal effects is not included in the cruise price and no responsibility can be accepted for such accidents and losses. We strongly recommend that guests insure themselves and their belongings. For the comfort and safety of all aboard Saraphina, smoking is not allowed inside the barge or its vehicles.